Refund policy

Shipping, Delivery, Return & Refund Policy

Shipping & Delivery

✔ Fast Dispatch

Orders are generally processed within 24–48 working hours after confirmation.

✔ Secure Logistics

All shipments are securely packed, trackable, and handled through trusted delivery partners across India.

✔ Order Verification

To ensure genuine transactions and reduce transit losses, our team may verify certain COD orders via WhatsApp or phone call before dispatch. Unverified orders may be cancelled for security purposes.

✔ Delivery Timelines

Delivery timelines may vary depending on service location, courier availability, public holidays, weather conditions, or operational factors beyond our control.

Return & Refund Policy

Hygiene & Safety Policy

As our products are nutritional and consumable wellness supplements, we maintain strict hygiene and safety standards.

For customer safety, we do not accept returns for opened, used, or tampered products.

Eligible Return / Replacement Cases

Return or replacement requests are only considered in the following situations:

✔ Product damaged during transit
✔ Manufacturing defect
✔ Expired product received
✔ Incorrect item delivered

In case of any return, the customer is responsible for shipping the product back to our facility, or we may deduct return logistics costs from the refund amount.

Mandatory Proof Requirement

To process any return or replacement request, customers must:

✔ Report the issue within 48 hours of delivery
✔ Share clear photos/videos
✔ Provide a clear, uncut unboxing video showing the package opening process.

Requests submitted without valid unboxing proof may not be approved.

Non-Returnable Situations

Returns, replacements, or refunds will not be accepted for:

✘ Opened or used products
✘ Taste or flavor preferences
✘ Personal expectations or preference-based dissatisfaction
✘ Orders refused after shipment dispatch
✘ Incorrect address or unavailable customer
✘ Minor outer packaging wear not affecting product safety
✘ Requests reported after the 48-hour reporting window

Cancellation Policy

✔ Orders can be cancelled before dispatch confirmation.
✘ Once tracking details are generated and the order is marked “In Transit,” cancellation may not be possible.

To maintain fair usage and operational efficiency, repeated refused COD orders or fraudulent activities may result in future order restrictions.

Refund Policy

In case of any return, the customer is responsible for shipping the product back to our facility, or we may deduct return logistics costs from the refund amount. For approved prepaid orders, refunds are usually initiated to the original payment method within 7–10 working days after successful inspection and verification by our team.

Shipping, COD, platform, or handling charges may be non-refundable where applicable.

Important Disclaimer

Our products are nutritional supplements and nutraceutical wellness products, not medicines.

They are not intended to diagnose, treat, cure, or prevent any disease. Individual experiences may vary depending on lifestyle, nutrition, consistency, body type, and personal health factors.